1. Introduction

Welcome to Med in Colombia (“we,” “us,” “our”). Your privacy is of the utmost importance to us. This policy explains how we collect, use, protect, and share your personal information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Such as your name, email, phone number, and travel preferences, typically submitted via forms or consultations.
  Health-Related Data: Medical history, dental needs, or treatment preferences provided voluntarily for coordination of services.

• Technical Data: Including IP address, device and browser details, times of visits, and cookies to enhance performance and analytics.

3. Why We Collect It & How We Use It

Your information is used for:

• Arranging Services: To coordinate dental care, concierge planning, travel logistics, and appointments.

• Customer Support & Communication: To respond to inquiries, tailor your journey, and support your experience.

• Improving Our Services & Website: Analyzing usage to refine our digital experience and offerings.

• Marketing (Optional): Sending service updates or promotional content, only if you opt in—opt out anytime.

4. How We Share Your Information

We will never sell your personal data. We may share it with:

• Medical & Service Partners: Clinics, dental specialists, and concierge providers involved in your treatment—only as necessary.

• Third-Party Technologies: Tools for analytics, advertising, or system enhancement, subject to your consent as required.
  

• Legal Authorities: If required by law to enforce our rights or safeguard others.

5. Data Retention

We hold your data only as long as needed:

• Medical & Service Records: Retained according to legal and operational needs (e.g., 5–10 years).

• Contact & Technical Data: Often stored for shorter periods, such as 1–2 years.

When data is no longer required, it is securely deleted or anonymized.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Enhance site functionality and user experience.

• Analyze visits and interactions for improvements.

• Provide personalized content (when permitted).
  You can manage or disable cookies via your browser settings.

7. Your Rights

Depending on your region, you may have rights including:

• Access, correction, or deletion of your personal data.

• Restriction or objection to certain types of processing.

• Withdrawing previously given consent.

• Data portability in a structured format.

To exercise these rights, contact us at: +1 (407)-334-5914

8. Children’s Privacy

We do not knowingly collect information from children under 13. If we learn that such data has been submitted without parental consent, we will promptly delete it.

9. Security

We employ industry-standard measures—such as secure servers, encryption, and access controls—to protect your data. However, no system is infallible, and transmission of data is at your own risk.

10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted with a revised “Effective Date” at the top.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights, please reach out to:

Phone: +1 (407)-334-5914

Address: Av 6a N, Santa Monica Residential, Cali, Valle del Cauca, Colombia